FREE Shipping on orders over $50! (US ONLY!)

Shipping, Returns & Refunds

Shipping, Returns & Refunds

Returns Policy

You may return new, unopened items within 30 days of delivery for a full refund or exchange. 

You should expect to receive your refund within four weeks of returning your item(s) to MaddiB Boutique, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please email us at Orders@MaddiB.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Processing & Shipping

  • At MaddiB Boutique, we have a PROCESSING TIME and a SHIPPING TIME!
  • Orders are ONLY Processed & Shipped during the week. (Monday-Friday, excluding Holidays)
  • Processing time is usually 3-7 business days. (May vary depending on when your payment is processed) 
  • Sezzle accounts take an additional 7 business days to process.
  • Shipping time is usually 3-15 business days. (May vary depending on USPS delivery times)
  • Shipping and Processing can take longer if your order is place on a weekend, holiday, or during our PEAK ordering season.
  • ALL items will be shipped via USPS First Class (usually if under a pound) and/or Priority Mail unless other arrangements have been made.
  • ORDERS ARE NOT PROCESSED UNTIL YOUR PAYMENT HAS CLEARED THE BANK!
  • Please choose RUSH SHIPPING if you need your order fast!
  • RUSH SHIPPING charges will be invoiced separately through PayPal (See pricing below)
  • RUSH SHIPPING is 2-7 business days (Does NOT include processing time)
  • Pre-Order items will take at least 4-6 weeks to ship!
  • Other items may take longer and will state shipping time in the item description. (Shipping time and Processing time are different)

USPS Standard Shipping:

$0.00 - $9.99: $4.99

$10.00 - $19.99: $6.99

$20.00 - $99.99: $8.99

$100.00 - $149.99: $12.99

$150.00 - $299.99: $17.99

$300.00 & up: calculated by weight (*Please contact us before placing order*)

Rush Shipping:

$0.00 - $29.99: $18.00

$30.00 - $59.99: $22.00

$60.00 - $99.99: $25.00

$100.00 - $149.99: $30.00

$150.00 - $299.99: $35.00

$300.00 & up: Please contact us for shipping cost!

International Shipping: (Shipping can take longer for packages shipped outside of the US)

$0.00 - $9.99: $9.99

$10.00 - $19.99: $13.99

$20.00 - $49.99: $17.99

$50.00 - $99.99: $21.99

$100.00 - $149.99: $25.99

$150.00 - $199.99: $35.99

$200.00 & up: calculated by weight (*Please contact us before placing order*)

**Rates may change without prior notification. You can check accurate rates via our site by adding items to your cart and selecting "Calculate Shipping."*

We ship ALL over the country!

 **WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES!** Please contact USPS

INCORRECT ADDRESSED ORDERS/RETURNED SHIPMENTS

Please ensure that your orders are correctly and properly addressed. Once an order has been shipped, we MUST wait until your order returns to our warehouse/office location before it can be re-shipped. You will be charged a re-shipment fee according to the weight of your order. Incorrect addresses can create delays.

 

LOST, STOLEN, DAMAGED ORDERS

Once your order begins its journey toward its destination and tracking information is noted with your tracking number, we are no longer responsible if your package is lost, stolen, tampered with or damaged en-route. If the tracking information you have received from us is not working, please contact us. However, if you are having difficulty locating your package or for any issues related to delivery, please contact USPS with your tracking number. We have listed USPS customer service number below to better assist you should that need ever arise. 

**Please ensure that your package is being delivered to a safe & secure location**

USPS - 1-800-275-8777

**WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES!** Please contact USPS

REFUNDS (Out of Stock)

If an item(s) become out of stock while your order is being processed, we will contact you. You have the option to receive a store credit or refund on the out of stock item ONLY!

-Store credits will be on your account within 24-48 hours once confirmed!

-Refunds will be processed within 5-10 business days once confirmed!

 For any questions regarding orders, shipping, refunds, exchanges, damages, returns, please email ORDERS@MaddiB.COM